Refund Policy
We want you to pay for Munin only if it works for you. This policy applies to credits and monthly plans sold by Munin Labs, Inc.
1. Credits bought once: 14 day refund
If you haven't used any of the credits from a purchase, email us within 14 days of it and we will refund it in full. If you have used some of them, we refund the part you haven't used.
2. Monthly plans
Your first monthly payment can be refunded in full within 14 days. Renewals are not refunded. You can cancel at any time in the customer portal (Manage on the Credits page) and you will not be charged again. Your plan stays active until the end of the period you have already paid for, and the credits it has already given you stay in your account and never expire.
3. Free credits
Credits we give you for free, such as the credits for a new account, are not refundable and can't be exchanged for money. When we refund a payment, the credits that payment gave you are removed from your balance.
4. Charged by mistake
If you were charged twice, charged after you cancelled, or charged because of an error on our side, contact us and we will refund the charge in full, whenever it happened.
5. How to ask for a refund
Email support@muninlabs.ai from the address on your account and tell us which charge you are asking about. We reply within 2 business days.
6. When the money arrives
Approved refunds go back to your original payment method through Stripe. Most banks show the refund within 5 to 10 business days.